Responsible Gaming

Responsible Gambling at Epping Pokies

At Epping Pokies, we understand the importance of responsible gaming practices and strive to provide a safe environment for all our players. We want you to enjoy your experience with us while ensuring that you don't engage in behavior that might negatively affect your life.

Safe and Balanced Gaming Habits

Gaming should be a form of entertainment, not a way to make money. Set realistic expectations about winning or losing and remember that it's okay to lose sometimes. Don't chase losses by betting more than you can afford to lose. A balanced approach will help you enjoy the gaming experience without risking your well-being.

Budgeting and Bankroll Management

To maintain healthy spending habits, allocate a budget for gaming activities. Determine how much you are willing to spend on entertainment and stick to it. When managing your bankroll, remember that it's essential to withdraw funds as soon as they reach or exceed the amount of money deposited initially. Avoid using credit cards or other debt-generating instruments.

Deposit, Loss, Wager, and Session Limits

Manage your gaming habits effectively by implementing various limits on our platform:

• Deposit Limit: Set a maximum amount that you can deposit within a specified period (e.g., daily, weekly).
• Loss Limit: Restrict the amount of money you lose during a single session or over an extended period.
• Wager Limit: Define your maximum betting limits to avoid significant financial losses.
• Session Time: Establish time limits for each gaming session to monitor and control excessive play.

Reality Checks and Time Reminders

Regular reality checks help assess the duration of your gaming sessions. The platform may prompt you with a message after 60 minutes, informing you that it's been an extended period since you started playing. Utilize our built-in time reminders feature by selecting the desired interval (e.g., every hour).

Cooling-Off Periods and Self-Exclusion

Take a break or temporarily exclude yourself from gaming activities when needed:

• Cooling Off: Suspend your account for 24 hours to several days, giving you space to reflect on your gaming behavior.
• Self-Exclusion: Permanently close access to the platform for an extended period (e.g., weeks, months) or forever.

Account Verification and Age Restrictions

Confirm your age by providing identification documents when required. We work hard to verify users' ages accurately according to local laws in your area. Always follow our rules regarding gaming-related issues.

Protection of Vulnerable Players

As we strive for a safe environment, be aware that vulnerable individuals may need special care:

• Players under 18: Children must not access the platform due to licensing regulations.
• Problem Gamblers: Identify and support those facing difficulty separating entertainment from real-life situations through our guidelines.

Warning Signs of Problematic Gaming

Know the signs associated with problematic gaming behavior, such as neglecting other responsibilities or using the game as a coping mechanism for emotional issues:

• Prioritize spending money on games over essential expenses like rent/mortgage and food
• Spend an excessive amount of time playing; 6 hours is a healthy benchmark
• Engaging in compulsive gaming despite negative consequences such as neglecting family, friends or your job
• Lying to loved ones about the extent of their involvement with online games

Support Organisations or Professional Help Resources

Seek help from organizations dedicated to problem gambling:

• Gamblers Anonymous (GA): Join local GA meetings for peer support and advice.
• National Council on Problem Gambling (NCPG): Find resources, hotlines, and treatment options in your area.

Responsible Bonus Usage

When accepting rewards or promotions, read the terms carefully. These incentives should be seen as a part of gaming entertainment rather than an income opportunity:

• Be aware that bonus funds may have specific rollover conditions to meet before withdrawing winnings.
• Pay attention to any time limits associated with bonus validity.

Safer Gaming During Slots and Live Casino

Take heed when participating in slots, live dealer games or sports betting activities:

• Always review game rules and settings for each slot machine, as they can differ significantly from one another
• When playing table-based casino games like roulette and Blackjack choose reasonable stakes that you can afford.
• Do not attempt to make up losses during a session.

Family/Device Protection Measures

Protect loved ones and keep yourself safe while engaging in online gaming:

1. Device controls: Utilize platform features or third-party tools for controlling your playtime, restricting access from minors or identifying vulnerabilities
2. Safe environment: Avoid sharing financial details with family members, preventing them from guessing passwords or making unauthorized transactions.

Mobile Gambling Awareness

Mobile devices are convenient but often lead to excessive gaming behavior due to their availability and discreetness:

1. Use our application on your smartphone, which can also help you track how much time is spent in the app.
2. Be cautious not to play while using public transportation or during work hours.

Account Security

Maintain a secure account by protecting it with complex passwords, two-factor authentication and monitoring suspicious activity:

• Ensure that no family members gain unauthorized access
• Activate our notification system for security alerts and login attempts

By embracing the measures above, we help prevent problem gaming issues while promoting an enjoyable experience for all participants.