Privacy Policy

Epping Pokies Privacy Policy

What Personal Information May Be Collected

When you create an account or use our platform, we may collect various types of information from and about you to provide a safe, efficient, and enjoyable experience.

Information We Collect:

• Contact details (name, email address)
• Account registration information
• Device and browser details (operating system, device type, etc.)
• Usage analytics and behavioural data

We strive to obtain your personal data directly whenever possible. However, in some cases, we may collect information from third-party services or integrations.

Cookie Policy

Our platform uses cookies to enhance your browsing experience and provide targeted content recommendations. These small text files store your preferences, login credentials, and other settings on your device. You can manage cookie permissions through your browser's settings.

Types of Cookies:

• Functional Cookies: Enhance the user interface, such as theme or language.
• Analytical Cookies: Monitor platform usage and optimise our content for better performance.
• Advertising Cookies: Display targeted advertising based on browsing history and interests.

To control cookies, visit Epping Pokies Cookie Settings. We respect your privacy preferences and honour opt-outs accordingly.

Data Storage and Retention

We take the protection of your personal information seriously. Your data is stored securely for as long as you are actively using our platform or until account inactivity exceeds a certain threshold (usually 12-24 months).

Security Measures:

• Encryption: We use industry-standard encryption to safeguard all sensitive data.
• Access Control: Only authorised personnel have access to your personal information, and we maintain strict login protocols.

Communication Preferences

You can control how you receive communication from us through our platform settings. You may opt-out of promotional emails, push notifications, or direct messaging at any time by following the "unsubscribe" link in these messages or contacting Epping Pokies support directly.

Communication Preferences include:

• Notification: Receive updates on account activity, promotions, and new features.
• Promotional Emails: Get occasional newsletters with exclusive deals, new content announcements, or partner offers.
• Direct Messaging: Engage with our support team through the platform's messaging system for account-related inquiries.

Data Correction or Deletion Requests

You have the right to request changes to your personal information and delete it from our records. Please note that partial deletions might be possible only if certain data is no longer linked or necessary.

To initiate a correction or deletion process:

1. Log in to Epping Pokies with your verified account credentials.
2. Visit Account Settings > Personal Information.
3. Select the data you wish to correct, modify, or delete.
4. Confirm any changes through the provided verification link sent via email (if requested).

For further assistance, contact our support team at [email protected] or follow in-app instructions.

Third-Party Services

Some parts of our platform rely on third-party services for features like analytics tracking, advertisement display, and social media integration. These integrations require us to share aggregated and/or anonymised information with these service providers.

Please note that we adhere to the EU General Data Protection Regulation (GDPR) and are compliant with applicable data protection regulations worldwide. Your privacy is our top priority.

Age Restrictions

We welcome users aged 18 or older from any country where local laws allow online gaming. Our platform caters primarily to international audiences, but due to specific jurisdictional restrictions on minors' access to online platforms like ours (e.g., child-protection legislation in the United Kingdom), we require all customers to verify their age prior to use.

Platform Monitoring for Security and Fraud Prevention

To ensure our users enjoy a secure experience:

• Anomaly Detection: Our platform monitors usage patterns and activity logs to identify potential issues.
• Machine Learning: Trained models help us anticipate and prevent suspicious behaviour or malicious actions.